Frequently Asked Questions

Can I use a coaxial splitter to distribute a satellite signal to two or more receivers?

No. A coaxial splitter is for CATV/CCTV use only. A device called a multi-switch is required for distribution of the satellite signal to multiple receivers. The multi-switch contains electronic circuitry that selectively routes the satellite signal from the LNB’s to each receiver. The signal routing is determined by a control voltage (and sometimes a combination of both voltage and tone frequency) that comes from the receiver, based upon channel selection. The multi-switch allows each receiver to view any channel independent of any other receiver. Coaxial splitters are passive devices, and cannot perform this type of selective signal routing.

How do I choose a camera for my surveillance application?

Choosing a camera is based on several factors. Imagine that you are the camera, and answer these questions:

  • What are you trying to observe or monitor?
  • How far away is the area to be observed?
  • Do you need a variable focus lens, or is a fixed lens sufficient?
  • Where is the best location for observation?
  • Is this an indoor or outdoor installation?
  • Is protection against vandalism required for the camera?
  • Can the camera be visible, or does it need to be discrete?
  • Can you run power and coaxial cable or Cat5e to the camera location?
  • Do you wish to see in black and white, or color?
  • Is there sufficient light at the area to be monitored?
  • Do you need to “see” in total darkness?

Answering these basic questions will narrow down the camera selection.

Additional information to consider:

The majority of the cameras come with 3.6 mm wide angle lenses. This a good, general purpose lens for up-close observation to distances of up to 40 feet. It’s ideal for door entry observation, monitoring the backyard pool, or keeping an eye on a sleeping baby. Beyond 40 feet, a larger lens, a telephoto lens, may be required to provide higher picture detail. Some cameras come with a variable focus lens, and the lens can be adjusted to provide the best picture at a given distance.

Some cameras have the ability to see in total darkness by illuminating the target area with infrared LED’s. During the daytime, the IR LED’s shut off, and the camera provides a color picture. When the light level decreases, the IR LED’s turn on and the camera now provides a B/W picture. These are referred to as Day/Night cameras.

Wired or wireless? A wired camera is preferred, for it typically provides a better picture and is not subject to RF transmission concerns such as distance, signal attenuation through various building materials, and interference from other RF sources or electrical devices. All cameras require power, so if you can bring power to a camera, chances are that you can also bring a coax or Cat5e cable along with that power cable. But in the event the ease of installing a wireless camera is desired, you can still narrow down the camera selection by answering the questions above.

Do you have remote controls for my TV, DVD player and other entertainment components?

Yes, we carry universal remote controls that can work with many different models and brands of TV, DVD player, VCR, etc. If you are looking for a factory model replacement remote control for a specific brand, we do not supply them so you should contact 1-800-REMOTES or the manufacturer of that product.

What is your warranty?

In addition to the manufacturers warranty on their products Logical Home Technology has one of the strongest system warranties in the industry. We warranty our entire electronics system for one full year from the date the project is completed. During the first year, we also provide unlimited technical support on all of our systems.

Finally, we have a programming warranty. During the first year, if you decide you want a few new favorite channels on your remote or you want a button on your lighting keypad to do something different, we’ll reprogram one time for no charge. We recommend you use your system for at least a few months and keep a list of any changes you’d like. Once you’re comfortable with your list, we’ll come out and reprogram for free.

How much do you charge to look at my plans and give me a design proposal?

We typically offer an initial client consultation at no charge. There are some cases, when the design will be especially time-consuming, that we may charge for design time. We will always let you know up front if there will be any charges incurred for the initial appointment or design.